Terms of Service

FireCode 360 is a record-keeping tool and does not certify code compliance. The Service helps you schedule, record, and document fire protection system inspections, tests, and maintenance. It is not a substitute for the NFPA 25 standard, for a qualified fire protection contractor, or for legal advice.

Your authority having jurisdiction (AHJ) — typically your local fire marshal — has final say on what your buildings require and whether they comply. Reminder schedules in the Service are based on plain-language paraphrases of NFPA 25 intervals and may not reflect your local ordinance, your insurer's requirements, or the specifics of your systems. You remain solely responsible for the compliance of your buildings.

You must provide accurate information when creating an account and keep your credentials secure. You are responsible for all activity under your account, including activity by teammates and contractor guests you invite. You must be at least 18 years old and authorized to act for the organization you register.

Notify us promptly at hello@firecode360.com if you suspect unauthorized access to your account.

Paid plans are billed monthly or annually through Stripe, our payment processor. New accounts start with a 14-day trial of the Growth plan; no payment method is required for the trial. If you do not subscribe by the end of the trial, your account moves to the Free plan and no charge is made.

Upgrades take effect immediately and are prorated by Stripe. Downgrades take effect at the end of the current billing period. If a payment fails, Stripe retries automatically; after continued failure your account becomes read-only until payment is resolved. Prices may change with at least 30 days' notice, effective at your next renewal. Applicable taxes are calculated at checkout.

Your data is yours. You retain all rights to the buildings, systems, inspection records, photos, documents, and other content you or your invited contractors put into the Service. We claim no ownership of it, and we do not sell it.

You can export everything at any time — inspection records as CSV, reports as PDF (including bulk ZIP on paid plans), and an “export everything” archive from your organization settings. Export is available on every plan, including read-only states after a downgrade. We use your content only to operate and improve the Service.

You agree not to:

• falsify inspection records, dates, signatures, or photos, or use the Service to misrepresent the condition of a fire protection system;
• probe, disrupt, or overload the Service, or attempt to access another organization's data;
• upload malware or content you have no right to upload, or use the Service to violate any law;
• resell or white-label the Service without our written consent.

We may suspend accounts that violate this section, with notice where practical.

You may invite fire protection contractors as guests to perform and record inspections on your buildings. Contractor guests access only the buildings you invite them to, and records they finalize belong to your organization. Contractors retain read access to reports they authored. You are responsible for inviting only contractors you trust and for the accuracy of the qualifications they enter; we do not verify contractor licenses.

The Service is provided “as is” without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that reminders will be delivered, that the Service will be uninterrupted or error-free, or that records kept in the Service will satisfy any inspection, insurance, or legal requirement.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages — including missed inspections, code violations, fines, insurance losses, property damage, or personal injury — arising from your use of the Service. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim arose.

You may cancel your subscription at any time; it remains active until the end of the paid period. On downgrade or trial expiry, no data is deleted — buildings beyond your plan's cap become read-only, and all records remain viewable and exportable.

You may request permanent deletion of your account and all its data at any time via the contact page or hello@firecode360.com; we will complete deletion within 30 days, except records we must retain for legal or accounting reasons. We may terminate accounts for material breach of these Terms after notice and a reasonable chance to cure, except where the breach is flagrant.

These Terms are governed by the laws of the State of [Illinois — placeholder pending counsel review], without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located there, and both parties consent to that venue.

We may update these Terms as the Service evolves. For material changes we will notify account owners by email at least 14 days before the change takes effect. Continued use after the effective date constitutes acceptance.

Questions about these Terms: hello@firecode360.com, or use the contact page.